Deleting your account and data

This page explains how to delete your account and the data linked to it in GymA, the app developed by Charqe Bilişim Teknolojileri Sanayi Ticaret Limited Şirketi.

1. Delete from the app

This is the fastest way; deletion starts as soon as you confirm.

1. Open GymA, go to the Profile tab and tap the gear icon at the top right to open Settings.
2. In the DATA section, tap Delete my account.
3. Enter your password, tap Permanently delete my account and confirm with Delete.

2. If you can't use the app

You may have removed the app or lost access to your account, or you signed in with Apple or Google and can't get past the password prompt. In these cases you can request deletion by email:

• Write to info@charqe.io from the email address registered with GymA.
• Use Account deletion request as the subject and, if you know it, include your username (@handle).
• Once we have verified the request is yours, we delete your account and data and confirm to the same address. Requests are completed within 30 days at the latest.

3. Deleting data without deleting your account

If you want to keep your account but delete some of your data:

• You can delete your posts, stories and comments, your body measurements, and your workout, nutrition, water and supplement logs one by one inside the app.
• Turning off location sharing in Settings also clears your stored location.
• You can also ask us to delete specific data by writing to info@charqe.io from your registered email address with the subject Data deletion request; requests are completed within 30 days at the latest.

4. What is deleted

When you delete your account, the following data is deleted or irreversibly anonymised:

• Your account and profile details (email, name, username, profile photo, age, gender, goals),
• Your workout plans, programmes and workout logs,
• Your body measurements, nutrition logs and meal plans,
• Your posts, stories, comments, likes and follow relationships,
• Your location record, smartwatch pairings and push notification tokens.

5. What may be kept

Data	Why and for how long
Conversations with other users	In the other person's chat history, until they delete it or close their own account
Invoice and transaction records	For the period required by tax and commercial law (as a rule, 10 years)
Moderation and complaint records	For as long as the review and any legal claims require
Technical backups	For a reasonable period within the backup cycle; backups are not used for any other purpose

6. Your subscription

Deleting your account does not cancel your app store subscription. To stop it renewing, cancel it in Google Play under Payments & subscriptions, or in the App Store under Subscriptions in your Apple ID settings.

Details on how your data is processed are in the Privacy Policy. Send any questions to info@charqe.io.